FAQs

Got questions? We've got answers.

Why Meo?
How can Meo help?

Meo offers a modern operating system that streamlines KYC and KYB processes. With Meo, businesses can easily verify the identities of their customers and corporate clients, ensuring compliance with AML regulations and reducing the risk of financial crimes.

Which industries can use Meo?

Leasing, Banking, Capital management firms, Law firms, Accountants, Gambling firms and other industries that are under Anti-Money Laundering (AML) regulation.


An automated process to Know Your “X”

Similar to knowing your customers, the platform can be configured, so you get automated processes to know your providers, partners, investors.


A system that handles the full KYC process

The platform is designed to help you get to know your customers with a lot of automation to make you save time and all the features you need to do client due diligence, enhanced and ongoing due diligence and get all the reports and documentation you need for an audit.


For customer or investor onboarding

The platform can easily be configured so that you can onboard customers or investors through your website and get a tailored onboarding flow to collect exactly the data you need and give them a good and professional onboarding experience.


Secure data sharing with your clients, employees, investors, partners

The platform is built with both “Privacy by Design” and “Security by Design” which makes it fully compliant with the GDPR. You can easily receive, handle, share, archive and delete sensitive data. And you get automatic audit trails so that you can always document your activities.

Getting started
How do we transfer existing clients to Meo?

Depending on the amount of data, we can help you with a bulk upload.

Some companies prefer to use this occasion to clean up their data, and send invites from the system, so their clients can onboard themselves correctly with the most recent data.

Do you have Open API’s / can your system integrate into other systems?

Yes, we operate with a full modern API. You can see it here.

Please contact us, if you have another use case that is not described in the documentation.

What do you need to do to get started?

If you already have procedures and policies we make sure that the setup matches this. If you don’t, fear not, we know best practices in the different industries and have templates that can be used as starting points.

The normal process follows five steps:

  1. Set-up meeting: We do a set-up meeting, where we agree on the procedures that you want to follow regarding the risk assessment and the automated data collection flows.
  2. Configuration: Then we spend a day or two configuring your account.
  3. Insert widget: You copy-paste the widget code into your website. It takes less than 30 minutes.
  4. Testing: You get access to the account and can test and familiarise yourself with the system and see if you have any additional wishes to the set-up.
  5. Training: We teach you how to use the system.


Why do you tailor the risk assessment and flows?

The approach to anti-money-laundering has gone from rule based to risk based. To comply with regulation the risk assessment must be based on your company profile, type of product, the type of clients etc. It may sound difficult, but we know how to get you safe through the configuration process.


How do we integrate the widget to our webpage?

It’s only a few simple steps, just follow the instructions on how to integrate the widget

Data handling
Can we get data out if we stop using Meo?

Yes, you can get your data out. It’s part of our normal conditions and we have created an API specifically for that purpose.

Are you ISO certified?
What security measures are in place?

We use advanced technologies that ensure that data cannot be manipulated or altered. Data is encrypted in transit and in rest, and is stored within the EU in full compliance with Schrems II and GDPR. Our platform, technology and security are unique and are supported by two global patent reviews. You can read more in our Security Whitepaper (PDF).

How can you share data securely with third parties?

When you use Meo for data sharing, the third party receives a mail with a link to access the data, and a unique code by SMS that is used to log-in.

How can you ensure the ongoing due diligence (ODD) and re-verify data?

Meo is integrated with different data providers and has monitoring in place so you get notified when there are changes in company data, PEP status, sanctions and adverse media or if an ID expires.

You can also make your own schedules for re-verification and make sure that a message is automatically sent to the client when it is time.

What if a client wants to withdraw their consent?

You receive a notification if a client wants to withdraw their consent.

You can either choose to accept their request or let the client know that the law requires for you to hold access to their data for a specific period of time and therefore you deny their request.

There is full transparency like GDPR requires and the client can always log in to their account and see who has access to their data, since when and why.

How and why do the clients keep ownership?

When using Meo the clients upload their data unto their own safe and encrypted account. From here they grant you access to their data on their account.

Nothing in the AML directive states that you should hold the clients data. You should be able to see, access and verify it. With the GDPR in place and the current focus on data ownership and privacy rights that only seems to be increasing, we believe that it makes sense to let the clients keep ownership of their data. It’s a win-win situation for everyone.

Where is data stored?

Data is stored in Amsterdam, Europe.

Meo is hosted in a state of the art data centre and follows best practice IT operations processes and procedures. Meo utilises the service of Digital Ocean for hosting and operations of the platform provided. Digital Ocean provides a data centre, hardware and services which are a fundamental part of the platform provided by Meo. The services provided by Digital Ocean are certified according to ISO27001 and their certificate can be reviewed on https://www.digitalocean.com/trust/certification-reports/.

Is Meo compliant with GDPR & Schrems II?

Yes, we are compliant with the GDPR and Schrems II. We have prioritised getting an ISO 27001 certification (PDF).

KYC & KYB
Why is KYB important?

KYB is important for businesses as it helps them understand the risk associated with their corporate clients. By verifying the identity of their corporate clients, businesses can mitigate the risk of fraud, money laundering, and other financial crimes.

How does KYC work?

KYC involves collecting and verifying information about a customer's identity, such as their name, address, and date of birth. This information is then used to assess the customer's risk level and ensure compliance with anti-money laundering regulations.

What is KYB?

KYB stands for Know Your Business. It is a process that businesses use to verify the identity of their corporate clients and assess their risk level.

What is KYC?

KYC stands for Know Your Customer. It is a process that businesses use to verify the identity of their clients and assess their suitability for their products or services.

Data sources & providers
Can you do Credit ratings?

Yes we can provide you with credit ratings.

Please contact us to hear about the options available for the countries you are interested in.

Can you do source of funds checks (open banking)?

Yes we can do source of funds check with open baking technology.

Please contact us to hear about the options available for the countries you are interested in.


Can you pull data from company registers?

Our platform allows you access to the largest open database of companies in the world covering more than 200m companies from +140 jurisdictions directly from the official source.


How often do you monitor changes? (daily, real time...)

Depending on your subscription with Meo we offer to scan at onboarding, when you want to initiate a scan or with ongoing daily monitoring that tells you if there is a match.

What list do you use for adverse media and sanction scans?

Our API integrations with vendors covers more than 2B individuals, 700M companies, scanning 100B facts from more than 20K different sources.

We monitor more than 1.000 global government regulatory watchlists and over 100 international sanctions lists in real time.

Please contact us if you want to know more about a specific data provider.

What lists do you cover for PEP checks?

We have integrations to a lot of different providers of global PEP lists, and have +20.000 government sources monitored for Politically Exposed Persons.

Please contact us if you want to know more about a specific data provider.

Are liveliness scans necessary in the KYC process?

Liveliness scans are not a requirement in the KYC process.

Companies often use liveliness scans when they need to verify clients from countries where the public sector isn’t providing some kind of modern technological verification of the citizens, and they haven’t met the client in person or seen them online.

Please contact one of our experts to find out if it is relevant for you.

How does the Liveliness scan work?

A liveliness scan is when the client uses their phone during onboarding to take a picture or small video of themselves to prove that it is them on the photo of their ID.

How do you assure ID verification? What nationalities do you cover?

The platform can verify passports, driver’s licence and national ID cards.

With support from our partners we offer access to industry-leading and the world’s biggest document database with over 2200 unique types of ID documents including passports, ID cards, and drivers’ licence from all over the world. Trusted and used by more than 3.000 financial institutions and used as border control around the world.


AML
How is money laundering described in the legislation?

According to section 3 of the Money Laundering Act, "money laundering" means "the unauthorized receipt or procurement by oneself or others of financial proceeds or funds obtained by means of a criminal offense".

What does the money laundering law say?

This legislation exists to prevent financial fraud and money laundering. These acts are prevented through AML - anti-money laundering. This legislation is based on EU directives. Large parts of the points of the Money Laundering Act center on the risk assessment itself of a company.

What is money laundering and AML?

Money laundering involves the conversion of illegal money into legal funds. It often involves money earned illegally. This is often done through illegal sources of income such as the sale of illegal drugs etc. This is where AML initiatives are used to enforce money laundering laws.

What does AML mean?

AML is used in the context of money laundering. AML stands for anti-money laundering. It, therefore, refers to procedures and actions taken to prevent money laundering.

Woman working indoor on laptop with her Meo profile account.

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